IS

Johnson, Steven L.

Topic Weight Topic Terms
0.296 community communities online members participants wikipedia social member knowledge content discussion collaboration attachment communication law
0.105 research study different context findings types prior results focused studies empirical examine work previous little

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Faraj, Samer 1 Safadi, Hani 1
computer-mediated communication and collaboration 1 knowledge management 1 leadership 1 natural language processing 1
network analysis 1 online communities 1

Articles (1)

The Emergence of Online Community Leadership (Information Systems Research, 2015)
Authors: Abstract:
    Compared to traditional organizations, online community leadership processes and how leaders emerge are not well studied. Previous studies of online leadership have often identified leaders as those who administer forums or have high network centrality scores. Although communication in online communities occurs almost exclusively through written words, little research has addressed how the comparative use of language shapes community dynamics. Using participant surveys to identify leading online community members, this study analyzes a year of communication network history and message content to assess whether language use differentiates leaders from other core community participants. We contribute a novel use of textual analysis to develop a model of language use to evaluate the utterances of all participants in the community. We find that beyond communication network positionÑin terms of formal role, centrality, membership in the core, and boundary spanningÑthose viewed as leaders by other participants, post a large number of positive, concise posts with simple language familiar to other participants. This research provides a model to study online language use and points to the emergent and shared nature of online community leadership.